Your washing machine enquiry
What matters for this product
Say which part of the wash changes: filling, heating, draining, spinning or unlocking. A wet load and a machine containing water are different observations.
A warning or error appears
Copy the complete message exactly, with letters and leading zeroes. The same-looking code can mean different things on different models; a code alone does not identify a replacement part.
Liquid appears where it should not
Record when and where liquid becomes visible without moving connected equipment. Stop use if there is leakage near electrical parts; do not remove covers to trace it.
Keep the model with the symptom
For Candy, keep the exact name as printed on the label and every model ending. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.