Your washing machine enquiry
What matters for this product
Say which part of the wash changes: filling, heating, draining, spinning or unlocking. A wet load and a machine containing water are different observations.
Water remains in the drum
Say whether the programme ended or stopped early and whether the door is still locked. A drainage problem can also prevent a normal spin; leave a locked door alone.
Washing stays unusually wet
Explain whether the machine drains and whether the drum attempts to turn. A missed spin is not evidence by itself of a failed belt or motor.
Keep the model with the symptom
For Hotpoint, keep the exact name as printed on the label and every model ending. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.