Your cooker enquiry
What matters for this product
Tell us the fuel type and the part of the cooker affected. Gas enquiries require individual work confirmation; gas conversions and AGA repairs are excluded.
Grill result has changed
Identify the grill or oven cavity and selected setting. Keep the door arrangement as specified by the product instructions; do not improvise a different operating method.
A warning or error appears
Copy the complete message exactly, with letters and leading zeroes. The same-looking code can mean different things on different models; a code alone does not identify a replacement part.
Keep the model with the symptom
The front badge alone may not identify the product. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Planning the Ruxley address
Use DA14 as a broad postal reference, then give the full service postcode and actual address. Explain your own entry arrangements and any fitted access restrictions. This page is not a separate branch or a guarantee of attendance.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.