Your washer-dryer enquiry
What matters for this product
Separate the washing result from the drying result. State whether the drum still contains water and which combined or drying-only programme was selected.
Works on some occasions
Record the programme or function, starting conditions and any warning when the problem appears. Intermittent behaviour can be difficult to assess from a single demonstration.
A warning or error appears
Copy the complete message exactly, with letters and leading zeroes. The same-looking code can mean different things on different models; a code alone does not identify a replacement part.
Keep the model with the symptom
For AEG, keep the exact name as printed on the label and every model ending. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Planning the Welling address
Use DA16 as a broad postal reference, then give the full service postcode and actual address. Explain your own entry arrangements and any fitted access restrictions. This page is not a separate branch or a guarantee of attendance.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.