Your washing machine enquiry
What matters for this product
Say which part of the wash changes: filling, heating, draining, spinning or unlocking. A wet load and a machine containing water are different observations.
Stops before finishing
Note the stage reached and copy any message before it disappears. Explain what was happening immediately before the stop, rather than repeatedly restarting it.
Water remains in the drum
Say whether the programme ended or stopped early and whether the door is still locked. A drainage problem can also prevent a normal spin; leave a locked door alone.
Keep the model with the symptom
For John Lewis, keep the exact name as printed on the label and every model ending. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Planning the Sidcup address
Use DA15 as a broad postal reference, then give the full service postcode and actual address. Explain your own entry arrangements and any fitted access restrictions. This page is not a separate branch or a guarantee of attendance.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.