Your hob enquiry
What matters for this product
For an electric or induction hob, identify the affected zone and what the controls display. Gas-related enquiries must be confirmed before attendance.
A warning or error appears
Copy the complete message exactly, with letters and leading zeroes. The same-looking code can mean different things on different models; a code alone does not identify a replacement part.
Works on some occasions
Record the programme or function, starting conditions and any warning when the problem appears. Intermittent behaviour can be difficult to assess from a single demonstration.
Keep the model with the symptom
For Cookology, keep the exact name as printed on the label and every model ending. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.