Practical preparation
Cooker: photographs that help an enquiry.
For your cooker enquiry, an accessible label, the display and the appliance in its normal position can be useful. Do not remove covers, reach behind connected equipment or create an unsafe demonstration.
Suitable work, charges and Monday–Thursday visits confirmed individually.
Apply this to your cooker
Tell us the fuel type and the part of the cooker affected. Gas enquiries require individual work confirmation; gas conversions and AGA repairs are excluded.
Keep the product and request together
The label, fitting and observed change describe the specific product. Send only information relevant to the enquiry; an old front-panel range name alone can be incomplete.
Know what this preparation does
Preparing notes helps the team understand the request. It does not reserve an appointment, confirm a particular part or authorise charges. Work and visits are agreed individually.