Your cooker enquiry
What matters for this product
Tell us the fuel type and the part of the cooker affected. Gas enquiries require individual work confirmation; gas conversions and AGA repairs are excluded.
A warning or error appears
Copy the complete message exactly, with letters and leading zeroes. The same-looking code can mean different things on different models; a code alone does not identify a replacement part.
Liquid appears where it should not
Record when and where liquid becomes visible without moving connected equipment. Stop use if there is leakage near electrical parts; do not remove covers to trace it.
Keep the model with the symptom
The front badge alone may not identify the product. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.