Your hob enquiry
What matters for this product
For an electric or induction hob, identify the affected zone and what the controls display. Gas-related enquiries must be confirmed before attendance.
No response from the controls
Say whether the display is blank or controls simply do not respond, and whether anything changed in normal use. Do not remove covers or attempt electrical measurements.
Liquid appears where it should not
Record when and where liquid becomes visible without moving connected equipment. Stop use if there is leakage near electrical parts; do not remove covers to trace it.
Keep the model with the symptom
The front badge alone may not identify the product. Paperwork or an accessible label can provide the product reference. A guide does not confirm current parts stock or that every model can be accepted.
Agree the proposed next step
The team checks the actual model, work, charges and access before confirming a Monday–Thursday visit. Describe observations rather than ordering a component from a web symptom.